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Help & Frequently Asked Questions
How do I pay my water bill online?
Visit our online payment portal under "Pay Water Bill." You'll need your account number (found on your bill). You can pay with credit card, debit card, or bank transfer. Payment appears within 1-2 business days.
How long does a building permit usually take?
Standard permits take 5-10 business days. Expedited permits (available for additional fee) take 2-3 business days. You can track your permit status in real-time using your request number.
I don't have an English copy of the form. Can I get it in Spanish?
All forms are available in both English and Spanish. Use the language toggle in the top right corner, or contact our multilingual customer service at (555) 123-4567.
What if I have trouble using this website?
We offer phone support (555) 123-4567, in-person visits to City Hall (Mon-Fri 8am-5pm), and email support at services@riverside.gov. All services can be completed without using the website.
How do I get emergency help?
For life-threatening emergencies, call 911. For non-emergency city services and information, call (555) 123-4567. Sign up for emergency alerts at the top of this page.
Accessibility Commitment
The City of Riverside is committed to providing accessible services to all residents. This website meets WCAG 2.1 AA standards. If you experience any accessibility barriers, please contact us at (555) 123-4567 or accessibility@riverside.gov.
All city services are available without using this website. Visit City Hall or call us for alternative access methods.