Top tasks
Guided permits (one path across departments)
We stitch together the six departmental steps into a single checklist you can save and resume.
- Answer a few questions about your project.
- We assemble the forms you need and pre-fill what we can.
- Pay fees in one stop (integrates with legacy payment systems).
- Track approvals and inspections in one timeline.
Service status
- Water utility — All systems normal
- Parks & Recreation — Afternoon programs moved indoors due to heat
- Roads — Lane closures on Mission Ave between 3–6pm
City Council & meetings
Track a service request
Design approach: fast tasks, clear emergencies, full accessibility
Task-first IA
- Everything is organized by resident needs (“Pay, Report, Apply”), not by department.
- Plain-language search maps everyday terms (“trash”, “permit”) to the right task.
- Guided permits consolidate six departments into one checklist.
Accessibility & inclusion
- WCAG-aligned: keyboardable, screen-reader labels, robust focus, text resize & high contrast.
- English/Español toggle updates semantics and copy (sets
langcorrectly). - Mobile-first with large tap targets for seniors and on-the-go parents.
Emergency comms
- Sticky banner with assertive live region + modal details to avoid burying safety info.
- Service Status panel highlights impacted services (heat, closures, outages).
- All messages localizable (English/Español).
Operations & integrations
- Deep links to legacy systems (payments, permitting, alerts) via stable
data-urlslots. - “My Stuff” uses local storage now; can bind to accounts later for cross-device continuity.
- Consistent “content slots” staff can edit without breaking layout.